This is part three of a three part series. Please visit deepergreenblog.wordpress.com to access the first two parts.
There are many example of great CLM campaigns.
One personal example is the Green Neighborhood Challenge (GNEC) I created and directed at Clean Currents. GNEC was fairly simple early on, evolving over time as we learned how to perfect this particular form of CLM. We found the deep green, environmentally focused activist and worked with them to sign up their community to GNEC. The fact that the pitch for the campaign came from a community volunteer was huge. The premise of the campaign was that for every clean energy enrollment we got, we would donate money to a green project the group was working on. In the campaign execution, we would provide material and speakers to talk about the threat of climate change. We also would send out an eNewsletter highlighting positive actions of GNECs and providing additional educational information. The GNEC leaders had open access to our staff and were brought into the office on a few occasions for food and drinks. If they ever had any problems, I would personally get involved. We created unique presentations for GNECs to use, such as a fun wind power “demonstration” for elementary school students. In one of our later iterations, we had a summer picnic where the entire company came and we recognized the efforts of the best GNEC leaders, with everybody in the company personally thanking them. GNEC cemented Clean Currents firmly in the communities where we operated it. The credibility of the campaign rested on the brand’s credibility as a company that was environmentally and socially conscious, plus we didn’t pay the GNEC leaders anything. The donations never financially benefited the volunteer leaders, but rather went directly to the community project.
Another campaign that looks like CLM is the SweetGreen Passport program. In this initiative, SweetGreen (a restaurant chain focusing on healthy and local salads) partners with health and fitness providers that are local to their restaurants. These partners provide free classes (yoga, dance, etc.) that are exclusive to SweetGreen Passport participants. When the classes happen, participants often share the experience via social media. In addition, and perhaps the part that really makes this “community,” is the connections people make with each other at these events based on their shared interest in health and wellness (or anything else!).
CLM is a leading edge marketing strategy that is still evolving, but fits a powerful need in our society – the need to belong to something. By creating a community where likeminded people can come together and feel “at home,” CLM is addressing this need directly. At the end of the day, you will not only have new customers, brand ambassadors, and high morale among your staff, but you’ll be using your organization to make society a little bit of a better place.